1. How to pay
- The plan is selected and paid for in the dashboard my.konkurenta.net after registration.
- Payment is made in advance for a month or a year; yearly payment comes with a discount.
- Prices are in US dollars; when paying in another currency, the amount is converted at the payment system's rate.
- Payment documents are available in the dashboard or sent on request.
2. When the service starts
Access to the plan features opens once payment is received, usually immediately. If access has not opened within one business day, write to info@konkurenta.net.
3. When money is refunded
- the service was not provided through the Provider's fault (the Service was unavailable for more than 72 consecutive hours, not due to scheduled maintenance or the Client's actions) — the cost of the period not provided is refunded;
- the Client cancelled the plan within 14 days of payment and did not start using it (no campaigns launched and no recordings uploaded for analysis) — the full amount is refunded;
- a payment was made twice or in the wrong amount due to a technical error — the excess is refunded.
4. When money is not refunded
- for services already provided: calls made, analysis completed, minutes and features used;
- if the service was suspended because the Client breached the Terms of Service;
- for the unused remainder of the current period if the plan has already been used — on cancellation the service stays active until the end of the paid period and is not renewed.
5. How to request a refund
Write to info@konkurenta.net from the email address in your dashboard, stating your login, the payment date and amount, and the reason. We will reply within 5 business days. Money is returned by the same method used for payment within 14 days of confirmation; crediting times depend on your bank.
6. Individual terms
For plans with an individual price and for the server application, payment and refund terms may differ; they are set out in a separate agreement.
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