For Online Stores

Voice AI Agent for E-commerce

The voice AI agent significantly boosts sales performance. It effectively handles customer objections, re-engages customers who previously made purchases but have been inactive for a long time, generates additional sales, and increases the average order value.

AI Consultant for Online Stores

The AI consultant for online stores answers product inquiries and helps customers choose the right option. However, this is far from its full potential:

• Order intake via phone. The customer states what they want to order, and the AI collects the necessary product details and suggests suitable options.
• Order confirmation. The AI Voice Agent calls after the order is placed.
• Cross-selling. After a product is selected, the voice AI agent suggests complementary items. This increases the average order value.
• Customer re-engagement. The AI Voice Agent contacts buyers after a set period and offers them to make a repeat purchase.

Reactivating the Online Store Customer Base

Customers are segmented based on one of the following criteria:

• Made a single purchase;
• Made regular purchases;
• Has not purchased in a long time;
• Purchased a specific category.

A separate dialogue script is developed for each segment.

Dialogue Analysis

After the AI Voice Agent completes the calling campaign, the client receives full dialogue analytics. The export includes confirmed orders, failed connections, rejections, and all necessary information.