Surveys

Online Surveys with AI Voice Agent

The AI Voice Agent relieves call centers and enables opinion collection without the use of human operators.

Automated Voice Surveys with Customers

The AI Voice Agent makes outgoing calls, communicates with respondents, and collects answers according to a predefined script. The AI Agent asks questions, processes answers, and conducts the conversation in line with the purpose of the survey.

The service is suitable for conducting opinion polls, assessing service quality, researching customer experience, and organizing interactive quizzes. After the conversation ends, the participant can receive a discount, a promo code, or a gift from the organizing company.

Voice AI Agents enable the automation of phone surveys and their use for collecting feedback, researching audience preferences, and interacting with customers.

What Surveys Can the AI Agent Conduct

The AI Voice Agent can be configured for the tasks of a specific campaign and can be used for various types of phone studies.

• Opinion Polls. Collecting answers to questions about preferences, habits, and attitudes toward products, services, or various topics.

• Service Quality Surveys. Assessing customer experience after a purchase, delivery, visit, or interaction with customer service.

• Customer Satisfaction Research. Identifying needs, expectations, and factors influencing the decision to repurchase.

• Market Research. Gathering information on product demand, interest in new offers, and target audience preferences.

• Voice Quizzes. Conducting interactive surveys with questions, answer options, and predefined conditions for awarding rewards.

• Promo Surveys. Presenting company offers in a dialog format with the possibility of receiving a discount or gift after participation.

How the Voice Survey Works

The AI Voice Agent operates based on a prepared script.

1. Campaign Setup. The company defines the survey purpose, target audience, list of questions, dialog logic, and conditions for ending the conversation.

2. Outgoing Calls. The AI Voice Agent calls contacts from the database provided by the client.

3. Dialog Management. The Agent asks questions, recognizes answers, and continues the conversation according to the specified script.

4. Answer Processing. The system captures the received information and stores the survey results.

5. Conversation End. If needed, the AI Agent informs the participant about the conditions for obtaining a discount, promo code, or gift.

6. Result Collection. Survey data can be used for further analysis and report generation.

Quizzes and Surveys with Rewards

The AI Voice Agent can conduct voice quizzes and interactive surveys where participants have the opportunity to learn about a special offer from the company.

For example, the Agent calls a customer, asks a few questions about a product or service, and informs them at the end about an available discount or gift from the organizer.

This format allows combining feedback collection with an additional touchpoint between the brand and the customer.

Depending on the campaign conditions, the following aspects can be configured:

• Number and order of questions;

• Answer options;

• Rules for transitioning between survey phases;

• Conditions for obtaining a promo code or gift;

• Closing message with information about the offer;

• Scripts for different participant categories.

The conditions for awarding rewards are determined by the organizing company.

Collection and Analysis of Results

During the phone campaign, the AI Agent collects participant answers and creates data for further processing.

The results can be used for the following purposes:

• Assessing customer satisfaction;

• Identifying recurring service issues;

• Comparing answers from different respondent groups;

• Researching interest in products and services;

• Determining audience preferences;

• Generating statistics on survey results;

• Planning further marketing activities.

The structure of the collected data is determined by the questions and logic of the specific campaign.

Which Companies the Service Is Suitable For

Online surveys with the AI Voice Agent can be used by companies that regularly collect feedback or need to conduct outgoing phone campaigns.

Main application areas:

• Online shops and E-Commerce;

• Retail chains;

• Restaurants and delivery services;

• Hotels and tourism companies;

• Telecommunications providers;

• Financial and insurance companies;

• Medical and educational institutions;

• Service companies;

• Marketing and research institutes.

The survey script, question list, and answer processing rules are tailored to the company's goals.

Benefits of Automating Phone Surveys

Using the AI Agent allows organizing outgoing surveys without assigning a separate operator to each conversation.

The following processes can be automated within a campaign:

• Outgoing calls to the customer database;

• Dialog management according to the specified script;

• Recognition and capture of answers;

• Transitions between questions based on answers;

• Information about promo codes and special offers;

• Data collection for further analysis.

The AI Voice Agent can work with multiple campaigns, each having its own script, question catalog, and survey guidelines.

AI Voice Agent for Marketing Campaigns

Online surveys are a use case for voice AI Agents to solve multiple tasks simultaneously: information gathering, customer experience research, and audience communication.

The client defines the campaign purpose, provides the contact database, and approves the script. The AI Voice Agent makes outgoing calls, conducts surveys, and transfers the results for further processing.

This approach enables the use of voice AI Agents in market research, service quality assessment programs, customer surveys, and promo activities with rewards for participation.