Analysis

AI Call Analysis Capabilities

The system enables a full analysis of audio recordings of calls with clients, identifying weaknesses and errors that lead to declining sales and customer loss. This allows you to eliminate shortcomings and significantly improve the company's performance.

Analysis of Uploaded Manager Calls

The client uploads recordings of employee calls, and AI analyzes them to show weaknesses.

For example:

• the manager talks too long;
• fails to identify the need;
• does not ask key questions;
• handles objections poorly;
• states the price too early;
• does not propose the next step;
• does not perform follow-up;
• uses ineffective phrasing.

Analysis of Lost Sale Reasons

AI analyzes calls that ended in refusal and determines why the sale did not close.

For example:

32% of clients refused due to price
21% — the manager could not answer the question
18% — no alternative was offered to the client
14% — lack of follow-up

Analysis of Successful Calls

The system allows analyzing not only unsuccessful calls but also successful ones.

AI identifies:

• what phrases successful managers used;
• what questions they asked;
• at what point they moved to the sale;
• which arguments worked;
• how they handled objections.

The analysis makes it possible to create recommendations for the entire sales department.

Manager Performance Evaluation

AI automatically evaluates each call based on set criteria:

• greeting;
• need identification;
• presentation;
• handling objections;
• script compliance;
• proposal of the next step;
• call closing.

Instead of a supervisor who manually listens to dozens of calls.

Script Compliance Control

AI checks whether the manager used required questions and phrasing.

Relevant for banks, insurance, clinics, real estate, franchises, call centers.

Objection Analysis

AI collects all client objections from a large volume of calls and groups them.

For example:

Price — 38%
Delivery time — 19%
Missing required feature — 12%
Already working with a competitor — 9%

As a result, the company gets a real picture of what is hindering sales.

Service Quality Analysis

AI looks for signs of poor customer experience:

• long waiting times;
• rudeness;
• lack of response;
• interrupting;
• repeating the same information;
• unresolved issue.

Automatic Reports for the Supervisor

Instead of listening to hundreds of calls, the supervisor receives a full summary:

What is happening with sales → what problems managers have → what clients are saying → where money is being lost → what needs to be changed.